Steve Madden Men's Frezno Sneaker

PREMIUM:

Top-tier condition, no visible or slightly visible wear marks, and looks as good as new.

EXCELLENT:

Barely used with minimal signs of wear, looks almost new.

VERY GOOD:

Gently used, but well-maintained.

GOOD:

Noticeable wear and tear, but no major damage; fully usable.

FAIR:

Clearly worn with visible flaws, but still usable and functional.

Worry-Free Returns & Exchanges

At Encore, we promise a 7-day hassle-free return policy — whether you're facing size issues, don’t like the product, or received a wrong or defective item. There's no need to worry; we’ve got you covered!

Eligibility for Returns or Exchanges:

To qualify for a return or exchange, items must be unworn, unused, and still have the original product tags attached.

How to Return or Exchange Your Order:

1. Complete the Return Form: Fill out the return form and include it with your return shipment.
   Don’t have a return form? Download it here and print it.
2. Ship the Product Back: Once we receive your return, we'll inspect it and process your request.

Refund or Exchange:

After your return is processed, we’ll issue a full refund to your E-WALLET or bank account — whichever you prefer. We strive to make your shopping experience as smooth and enjoyable as possible, so rest assured, we're here to assist every step of the way!

For inquiries, email us at Return@encore.pk, call +92 311 1335111, or message us on WhatsApp at +92 311 1335111.

Shipping

We strive to deliver your order within 3 to 5 working days from the date of order placement. However, delivery times may extend to over 7 working days during peak seasons or special events.

Shipping is available at a flat rate of Rs. 250 for every order, regardless of size or weight.

You can easily track your shipment online at Encore.pk, or if you need assistance, feel free to email us at hello@encore.pk. If you don’t receive your order within 7 days, please reach out, and we’ll help you track the status of your delivery.